Frequently Asked Questions
How long will my order take?
At Brach’s Bed & Bath the picking takes 1–2 business days and carriage another 3–7, which is 4–9 business days door to door for most of the country.
How much is shipping?
Free US shipping starts at $59.00 at Brach’s Bed & Bath; anything smaller carries a flat $7.99.
Do you ship outside the United States?
US addresses only for now; Brach’s Bed & Bath does not ship internationally.
Can I collect my order from the shop?
Collection is not offered on Brach’s Bed & Bath web orders, so buying in person means visiting 517 Park Ave, Brooklyn, NY 11205, United States during Sun–Thu: 11:30–19:00 | Friday: 11:30–14:00 | Closed Saturday.
What can I pay with?
Cards work at the Brach’s Bed & Bath checkout, and so do Afterpay, Klarna and WeChat Pay; card numbers are processed by the provider and never stored here.
Can I return something?
Brach’s Bed & Bath accepts returns for 30 days after delivery on unused stock in the original pack, and pays the postage when the fault is at this end. Brach’s Bed & Bath publishes the exact conditions on the Refund and Returns Policy page.
How fast are refunds?
Expect 5–7 business days from the moment Brach’s Bed & Bath checks the return in, plus whatever the card issuer takes to display it.
Can I cancel an order?
Until the order is picked, Brach’s Bed & Bath can cancel it; after dispatch the only route is a return.
Is my payment secure?
Payment details bypass Brach’s Bed & Bath entirely and are processed on the provider’s systems.
How do I reach a person?
The fastest route into Brach’s Bed & Bath is [email protected], answered within 1 business day, with (718) 599-2858 during opening hours.
Still stuck?
Brach's Bed & Bath
517 Park Ave, Brooklyn, NY 11205, United States
Phone: (718) 599-2858
Email: [email protected]
Hours: Sun–Thu: 11:30–19:00 | Friday: 11:30–14:00 | Closed Saturday